Please see the following frequently asked questions.

Can I bring a picnic?

Yes, in the summer you are welcome to use our outside seating and open spaces to lay down your picnic blanket. You can always top up your picnic with a takeaway hot drink or a slice of cake from the café.

Do you have child-friendly food options?

Families are welcome in our café. We have a range of indoor and outdoor seating available, including highchairs. 

We also have picnic benches outside in our gardens, where you can settle in and enjoy your own packed lunch.

Can I bring a pram or buggy?

Yes, you can bring your pram or buggy into The Story – you can keep it with you in most areas of our building, or there’s space to leave it if you’d prefer.

Do you have baby changing facilities?

We have baby changing facilities which are located in the ground floor disabled toilet near the main entrance.

Search and Discover

Visitors only need a booking if they want to consult original documents. Many of our most popular records, particularly those of interest to family historians, are available online using the computers in Search and Discover and is open during standard opening times and is free for anyone to use. 

During very busy times, we reserve the right to introduce temporary time limits on access to the computer terminals. 

Booking access to our Collections Room

Booking to visit our Collections Room will become available on our website prior to opening.

Explore our Collections in our online database, or contact the Collections team on for further information.

How do I book?

To book your collection room session or onto one of our ticketed events, keep an eye out for our bookings page going live. Please be aware that some of our Collection may contain themes or language that is outdated and might cause offence.

Access requirements

All seats in Search and Discovery are accessible and the desks in the Collections rooms are adjustable. There is a lift in the building to all floors.

Read more information about the access we provide.

Need more help?

If you have a query that has not been answered above, please contact us. If you would like to hear about our latest events, please sign up to our mailing list to stay up to date with news and events, including family activities.